Glimmer Chapters Privacy Policy
At Glimmer Chapters, located at 742 King Street West, Unit 105, Toronto, ON, M5V 1N9, Canada, we are committed to protecting the privacy and security of information collected from visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, engage with our services, or participate in our community events. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) to the extent it applies to our operations, and Canadian privacy legislation.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes details you provide when signing up for events, workshops, book clubs, making special orders, setting up an online account for book ordering and local pickup, or subscribing to our newsletters. This may include your name, email address, mailing address (for special orders or local pickup verification), and phone number.
- Transaction Data: When you purchase books or merchandise, we collect information related to your transaction, such as products purchased, order details, and payment information (processed securely by third-party payment processors; we do not store full payment card details).
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, pages visited, time spent on those pages, and other diagnostic data. This helps us understand how our site is used and identify areas for improvement.
- Communication Data: Records of correspondence if you contact us directly with inquiries or feedback.
How We Use Your Information
The information we collect is used in various ways, primarily to facilitate our services and enhance your experience as part of the Glimmer Chapters community:
- To provide and maintain our online book ordering service and facilitate local pickup.
- To process your transactions and manage your orders, special requests, and other purchases.
- To communicate with you about your orders, events you've registered for, or services you've inquired about.
- To send you newsletters, literary updates, information about upcoming author events, poetry readings, workshops, and children's story time if you have opted to receive such communications.
- To improve and personalize your experience on our online platform, understanding your preferences based on demographics and usage patterns.
- To detect, prevent, and address technical issues or security concerns.
- To fulfill our legal obligations and resolve any disputes.
Disclosure of Your Information
Glimmer Chapters does not sell or rent your personal data to third parties. We may share your information under specific circumstances:
- With Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, email delivery, analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Glimmer Chapters, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of users or the public, or protect against legal liability.
- Business Transfers: If Glimmer Chapters is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR and Canadian Privacy Law)
Depending on your location and subject to applicable law, you may have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights may include:
- The right to access: You have the right to request copies of your Personal Data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us at our provided address.
Children's Privacy
While Glimmer Chapters hosts children's story time and offers family-friendly resources, our online platform is not generally directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Glimmer Chapters, 742 King Street West, Unit 105, Toronto, ON, M5V 1N9, Canada